Office Policies
We specialize in re-associating good and night for every member of your family.
General Information
Hours are by appointment only Monday - Friday, 9am-4pm.
Canyon Sleep Neurology and Wellness is a small, family run practice. We do not double/triple book. We reserve time for you.
- If you cancel the day of your appointment, we reserve the right to not reschedule your appointment.
- If you no show for a new patient appointment, you will not be rescheduled.
- If you no show for more than 1 follow up appointment, you will not be rescheduled.
For all telemedicine visits, the patient MUST be present. If a legally authorized representative attends the visit without the patient present, a $100 charge will be assessed.
Contact During Business Hours
Please contact us via the patient portal – we generally return all messages by the end of the following business day.
Contact After Business Hours
The good news about sleep disorders is that there are no sleep emergencies. All after hours calls deemed non-emergent by the on-call provider will result in a charge of $50.00.
If you feel you are in a life-threatening situation, please call 911, go to the nearest emergency department or contact your primary care provider.
Prescription Medication
For prescription refills, please have your pharmacy send us a request. Remember, for controlled substances, you must have been seen in the last 3 months for stimulants and the last 6 months for hypnotic agents. The office policy is to NOT refill if your last visit is outside of this range.
No medication refills are provided after hours. Please plan accordingly.
If you are having a reaction from a medication we prescribed, please discontinue the medication, seek medical attention at an urgent care or emergency department as needed, ask the treating provider to contact us and then message us via the patient portal.
Professional Services
We offer a variety of sleep neurology solutions to support wellness goals.
- New patient evaluations
- Follow up evaluations
- Cognitive behavioral therapy for insomnia
- Independent Medical Examinations
- Confirmatory 2nd Opinions
- Independent consulting/chart review
Insurance
Insurance we are currently taking. Our list is changing each week so please check back.
- Aetna
- Banner Health
- Blue Cross Blue Shield
- Cigna
- Humana
- Medicare
- Mercy Care Plans
- United Healthcare
- United Healthcare Community Plan (AHCCCS)
- Self-pay (highly discounted cash rates)
For a comprehensive list, please click here.
Partners
For what cannot be performed at home, we partner with local centers of excellence to make sure you get exactly the right test, the first time, every time.
